Frequently Asked Questions
A cross section of questions that we are often asked are listed below. If you have a query and would like further help then please feel free to call us and we can talk through your options.
(Click on the headings below to see the answer to each question)
Are there any limitations to what can be refurbished?
What areas of the country do Lepsons cover?
If I need to leave my vehicle with you, can you supply a loan car to keep me mobile?
How long does it take to restore my old damaged wheels?
Compared to some SMART repairers, why does Lepsons' process take slightly longer?
Where appropriate, Lepsons chemically strip rather than shot blast the old paint off to avoid weakening the wheel and as often happens with shot blast stripping rounding off spoke edges and profiles.
The stripping chemicals and process are specially formulated for alloy wheels to avoid alloy degradation.
After stripping the wheels are checked for defects and repaired before going through a pre-treatment and typically 3 coat paint system to replicate their original coating.
Can you refurbish one wheel to match the finish on the others exactly?
Due to the intricate process involved when creating a black chrome finish it is not possible to precisely match a refurbished wheel to existing wheels, Lepsons therefore recommend that in this case all 4 wheels be refurbished at once.
Do you carry out SMART repairs & if not, why not?
Lepsons are a factory based refurbisher who concentrate on producing a long lasting, durable finish by repairing metal damage and repainting the wheel which can only be done by removal of the tyre and controlled processes in a quality controlled environment.
Most diamond cut finishes require a lathe process that cannot be replicated by van based operators albeit some will offer to polish rims, however this can often cause problems later when the wheel cannot be fully profiled on a lathe due to thin rim metal.
Do you process wheels for SMART repairers?
If this is of interest to you please contact us.
Can you refurbish my wheels in a different colour of my choice?
Can you refurbish motorcycle wheels in a colour of my choice?
Can you refurbish split rim alloy wheels?
A quote can be given on individual cases if you phone us.
Can you supply tyres and fit them to my wheels?
Just ask for a quote on budget, medium and premium brands as we can supply and fit all.
Sometimes customers have their own new tyres they provide us and we can fit them for a small extra fee including valves of their choice. We prefer not to be supplied with customer’s new tyres separately due to the issues in coordinating inbound tyre deliveries with the refurbishment of the wheels themselves.
Can you handle metal valves and tyre pressure sensors?
Please note that we will take reasonable care during the removal and refitting of sensor valves but we cannot be held responsible for any damage incurred during this process.
What are centre caps?
Find out more about centre caps and the limitations on what we can do with them by clicking here.
How do you balance wheels?
Can I leave my car at your premises whilst you refurbish my wheels & do you offer valet and detailing services?
Many customers take the opportunity to have detailing and valet services provided by our trusted partner companies whilst the wheels are re-processed.
As the Kent site is next to a major railway station this is often used by London based customers.
What is 'detailing'?
How much does it cost and is it value for money?
A typical price for a fully refurbished set of wheels can be as low as £260 + VAT.
If you are trade and regularly require wheels refurbished every month please call the head office number or email us to arrange a meeting to discuss potential volume reductions and a free of charge no obligation refurbishment to show our quality and service ability.
If you want a job done properly then you expect to pay more however if you compare our prices against our competitors you will find that we are very, very competitive often cheaper than roadside repairers who simply touch up the damaged paint.
When considering static factory based alloy wheel refurbishment prices you need to consider what you get for your money and some of our competitors will often advertise a cheap up front price but charge a lot for “extras” – or apply powder coating – claiming all four wheels have to be refurbished as this is the only way to get a match!
To ensure you don’t get a bigger bill than you expected you need to consider if the price quoted includes or excludes the following:
Valve removal and re-fitting
Valve replacement (rubber or metal)
Repair/repainting of hub caps
Single wheel surcharge
Less than 4 day turnaround surcharge
Bolts cleaning or fitting charges
Very expensive P&P charges
Lepsons prices include the painting and refitting of centre caps, tyre removal and re-fitting, balancing, valve removal and re-fitting and bolt fitting.
We do not profit from P&P and our turnaround time is typically 3 days for which we do not charge extra.
Can you repair badly damaged and buckled wheels?
Rim damage can often be welded – we suggest contacting us with images to assess before sending them for evaluation.
We are alloy wheel repair experts and in the unlikely event that we cannot repair the wheel we won’t charge you for trying.
What car models do you refurbish wheels for?
Are you looking for agents and partners?