Frequently Asked Questions

What areas of the country do Lepsons cover?

Lepsons cover most of the South East with factories in Kent and Wiltshire able to collect from trade customers anywhere in the London M25 corridor, the home counties, M3 to Portsmouth and M4 corridor to Bristol.

 

We also receive regular deliveries from accross the country as well as Scotland and Eire.

If I need to leave my vehicle with you, can you supply a loan car to keep me mobile?

Yes, Lepsons are happy to announce we now offer a loan car option for our customers.

Please call for more details on this service, or mention at the time of booking in your wheels for repair with us.

How long does it take to restore my old damaged wheels?

Typical turnaround time for most wheels including polished finishes is 3 to 4 days & some split rims and special finishes may take a week.

Compared to some smart repairers, why does Lepson's process take slightly longer, and what sort of guarantee will I get?

Lepsons operate out of factories totalling 17,000 sq/ft with equipment set up to replicate OEM (Original Equipment Manufacture) often involving the exact same paints and processes used, however unlike OEM manufacturers we have to remove the old paint finish.

 

Lepsons chemically strip rather than shot blast the old paint off to avoid weakening the wheel and as often happens with shot blast stripping rounding off spoke edges and profiles.

 

The stripping chemicals and process are specially for alloy wheels to avoid alloy degradation.

 

After stripping the wheels are checked for defects and repaired before going through a pre-treatment and typically 3 coat paint system to replicate their original coating.

 

This all takes time however the resultant finish not only looks good but equally importantly it lasts which is why we can offer a free 12 month warranty on all fully painted wheels.

Can you refurbish one wheel to match the finish on the others exactly?

Due to our processing we can match all manufacturers OEM painted and polished finishes whether it's just one or the full set of wheels.

Do you carry out smart repairs & if not, why not?

No - Smart repairs or kerbside repairers for alloy wheels have grown dramatically in numbers over recent years and are often associated with automotive body repairs. They concentrate on the fast roadside cosmetic repair which usually involves masking the wheel up and carrying out a range of processes often involving colour matching kits to repair localised minor damage where possible.

 

Lepsons are a factory based refurbisher who concentrate on repairing metal damage and totally repainting the wheel which can only be done by removal of the tyre and complete stripping of the wheel back to bare metal.

 

Most polished finishes require a lathe process that cannot be replicated by van based operators albeit some will offer to polish rims, however this can often cause problems later when the wheel cannot be fully profiled on a lathe due to thin rim metal.

Do you process wheels for Smart repairers?

Yes - we have many Smart repairers as customers throughout the country who send us wheels to refurbish they cannot technically match or process, especially polished face finishes and we welcome their business.

 

If this is of interest to you please contact us by email in the first instance with your details and location.

Can you refurbish my wheels in a different colour of my choice?

Yes - we can match all painted finish colours and part machined/polish finishes but don't chrome plate wheels or use Silvering processes as seen on some internet sites as the finishes don't last on our salty roads - these finishes help keep us busy...

Can you refurbish motorcycle wheels in a colour of my choice?

Yes - as long as they are in reasonable condition. Our Swindon branch should be contacted for a quote as they need very special processing.

Can you refurbish split rim alloy wheels?

Yes - we specialise in most two piece split rims but avoid three piece split rims due to the amount of time it takes to undo all the bolts and split them etc which is disproportianate to the price people are willing to pay.

 

A quote can be given on individual cases if you phone the head office.

Can you supply tyres and fit them to my wheels?

Yes - we are very competitive on tyres and can offer exceptional deals if you want to re-new your tyres with us.

 

Just ask for a quote on budget, medium and premium brands as we can supply and fit all.

 

Sometimes customers have their own new tyres they supply and we can fit them for a small extra fee including valves of their choice but prefer not to be supplied with customer's new tyres.

Can I leave my car at your premises whilst you refurbish my wheels & do you offer valet and detailing services?

Yes - at our KENT factory we have a 3,000 sq/ft fully insured unit dedicated to the storage and protection of customer cars.

 

Many customers take the opportunity to have detailing and valet services provided by our trusted partner companies whilst the wheels are re-processed.

 

As the Kent site is next to a major railway station this is often used by London based customers.

How much does it cost and is it value for money?

Please call us to dicuss as we do carry out promotions and have a public and trade price list which is regularly updated.

 

A typical price for a fully refurbished set of wheels can be as low as £160 + VAT.

 

If you are trade and regularly require 50 or more wheels refurbished a month please call our managing director on the head office number or email us to arrange a meeting to discuss potential volume reductions and a free of charge no obligation refurbishment to show our quality and service ability.

 

If you want a job done properly then you expect to pay more however if you compare our prices against our competitors you will find that we are very, very competitive often cheaper than roadside repairers who simpy touch up the damaged pant.

 

When considering static factory based alloy wheel refurbishment prices you need to consider what you get for your money and some of our competitors will often advertise a cheap up front price but charge a lot for "extras" - or apply powder coating - claiming all four wheels have to be refurbished as this is the only way to get a match!!

 

To ensure you don't get a bigger bill than you expected you need to consider if the price quoted includes or excludes the following:

  • Tyre removal
  • Tyre re-fitting
  • Valve removal and re-fitting
  • Valve replacement (rubber or metal)
  • Balancing
  • Repair/repainting of hub caps
  • VAT
  • Single wheel surcharge
  • Less than 4 day turnaround surcharge
  • Bolts cleaning or fitting charges
  • Very expensive P&P charges

Lepsons prices include the painting and refitting of centre caps, tyre removal and re-fitting, balancing, valve removal andf re-ftting and bolt fitting.

 

We do not profit from P&P and our turnaround time is typically 3 days for which we do not charge extra.

Can you repair badly damaged and buckled wheels?

Hard to answer - we straighten many buckled wheels for a low fee however they generally require an assessment first as health and safety considerations must outweigh commercial profitability.

 

Rim damage can often be welded - we suggest contacting us with images to assess before sending them for evaluation.

 

If we cannot repair the wheel we won't charge you for trying.

What car models do you refurbish wheels for?

I don't know many we haven't come across in the last 15 years and regularly refurbush Ferrari, Porsche and other prestige manufacturer wheels.

Are you looking for agents and partners?

Lepsons are always interested in listening to proposals from companies outside our current areas and companies in the North of England, Scotland, Eire and Europe who require volumes of alloy wheel re-processing and would like to process wheels to our standard contact us by email in the first instance.